information technology support
Propel 15 Media support features include:
- On Call Support
- Remote Support
- Virus Protection
- Data Backups
- Networking
- Data Management
- Consulting
Propel 15 Media’s Information Technology specialists travel to our clientele’s home or business so that there is no reason for system tear down or an unproductive trek to a repair shop. Our team is skilled in installation, configuration, and upgrades of new or existing networks as required.
Installation support includes installing and configuring routers, bridges, hubs, switches, encryption devices, modems, DSU/CSU, transceivers, equipment racks, and copper and/or fiber optic cable. Our support team will identify and troubleshoot communication circuit problems encountered during installations. We also have the ability to allocate personnel to client sites to resolve technical problems.
On Call Support
Our technicians are literally only a phone call away. With a service contract for on-call support service, our technicians will be able to provide professional, competent technical support for your desktop needs. The cost to you will be on an hourly basis, and you will only be billed for the time that service was actually provided, thus providing you with an inexpensive yet qualified support solution.
Remote Support
If your needs require a stronger presence from our IT staff, you’ll be able to contract a technician to be available to you as long as you require, for the duration of a project, or just as a support solution on a short or long term basis. The terms of the project can conform to your needs, providing you with the service that you need to get the job done right.
Virus Protection
Computer viruses are mysterious and grab our attention. On the one hand, viruses show us how vulnerable we are. A properly engineered virus can have an amazing effect on the world wide Internet. On the other hand, they show how sophisticated and interconnected human beings have become.
Virus Protection is a vital and important tool in protecting yourself and/or your business from outside threats. These threats are real, and if infected may cause serious damage to important data, crash your system, or even steal sensitive information. Our Company can assist in consulting and implementing the right solution to ease these worries.
Data Backups
Companies have come to realize their proprietary information is the most valuable asset they have. Their data needs to be seriously guarded, yet be readily available to authorized personnel. The need to make information available is continually increasing, so the typical information storage environment is losing the battle.
An effective disaster recovery program doesn’t begin when trouble strikes. To continue your operations with minimal interruption during a time of crisis, a coherent business continuation plan must be in place prior to disaster. Such a program enables you to continue your business operations during and after times of crisis. When information technology is the backbone of your business, you must make sensible decisions to guarantee the safety of your operations.
For most companies, basic decisions about Disaster Recovery depend on their evaluation of the importance of the data that needs to be preserved.
Consulting
Our skilled systems analysis team is qualified to perform a variety of consulting services. Included in these services are: requirements determination for new or existing computer software systems, performing detailed systems design and preparing written specifications, conduction module and integration tests, designing and maintaining a relational database management system, and surveying user requirements to determine if they are best accomplished with existing resources, or by other network services.
Networking
Propel 15 Media provides network engineering and management services that include: network analysis, feasibility studies, site configuration analysis, network hardware/software analysis, network utilization studies, performance evaluations, and design studies. When directed by our clients, our networking specialists are capable of traveling to and attending meetings, program management reviews, conferences, training classes, and technical working groups.
Data Management
Data Management is an often overlooked tool in business and most times, pushed aside. Utilizing Data Management tools such as spreadsheets and databases can quickly and easily retrieve information, that before, was kept by hand and will streamline your data entry. These tools will improve your record keeping and increase the efficiency of your employees’ day-to-day workload.
Through MS Excel and Access, Propel 15 can design and manage specifically designed tools for each individual and/or businesses exact need. For more information please contact us today, and realize the benefits |
